Refund Policy
Last updated: February 22, 2026
Overview
We want you to be satisfied with your purchase. This Refund Policy explains when you may request a refund and how the process works.
Refund Eligibility
You are eligible for a refund if:
- The agent was never delivered
- The agent is materially different from the listing description
- The agent has critical defects that prevent basic functionality
- The seller violated our terms or listing guidelines
- You request the refund within the escrow period (typically 7 days)
Non-Refundable Situations
Refunds will NOT be granted for:
- Change of mind after successful delivery
- Failure to read the listing description or requirements
- Incompatibility with unsupported systems
- User error in configuration (when documentation was provided)
- Requests made after the escrow period has ended
- Free agents or promotional items
Refund Process
- Log into your account and navigate to your purchases
- Find the order and click “Request Refund”
- Provide detailed reason for the refund request
- Our team will review your request within 3-5 business days
- If approved, refund will be processed to your original payment method
Refund Timeline
Once a refund is approved, the timing depends on your payment method:
- Credit/Debit cards: 5-10 business days
- Bank transfers: 5-7 business days
- Stripe balance: Immediate
Partial Refunds
In some cases, we may offer partial refunds if the agent partially meets expectations or if minor issues are present. This is determined on a case-by-case basis.
Disputes
If you and the seller cannot agree on a refund, you may escalate to our dispute resolution process. We will review all evidence and make a final determination.
Contact
Questions about refunds? Contact us at support@agentbay.shop